Technical Complex Repairs Team

New Complex Repairs & Compliance Team

Team Leader & Complex Repairs Operative Roles

Salary:

• Team Leader: £44,393 per annum
• Operative: £37,000–£39,995 (dependent on experience)

Location: Stoke‑on‑Trent / Newcastle‑under‑Lyme & surrounding areas
Contract: Full‑time

Be Part of Something New – Shape the Future of Safe, Healthy Homes at Aspire

At Aspire Housing, we’re investing in a brand‑new specialist team dedicated to delivering high‑quality, compliant responses to complex repairs—with a strong focus on damp, mould and condensation management in line with Awaab’s Law.

This team will play a crucial role in ensuring our customers live in safe, healthy, and well‑maintained homes. If you’re passionate about doing things differently, improving processes, and using your expertise to shape a new service from the ground up, this is your moment.

We are recruiting for:
✅ A Team Leader with significant experience managing multi‑disciplined teams and deep knowledge of damp, mould and condensation challenges in social housing
✅ Several Complex Repairs Operatives with strong multi‑trade skills, excellent diagnostic capability, and a clear understanding of how to resolve and prevent damp, mould and condensation issues

About the New Team

This newly formed team will be responsible for ensuring Aspire complies with emerging legal requirements while delivering a high‑quality, responsive, customer‑focused complex repairs service.
You’ll be part of a group that thrives on innovation, continuous improvement, and challenging “the way things have always been done.”

Together, you will:

• Deliver repairs with precision and consistency
• Identify root causes and prevent future issues
• Drive compliance with Awaab’s Law and wider housing standards
• Help design new processes, systems and best‑practice approaches
• Improve outcomes for customers and safeguard their wellbeing

About the Roles

Team Leader

As Team Leader, you will oversee the performance, quality and development of this new specialist team. You will:

• Lead and coach a multi‑disciplined team delivering complex repairs
• Ensure full compliance with Awaab’s Law and internal regulatory standards
• Support the design and evolution of processes, systems and reporting frameworks
• Provide expert guidance on damp, mould and condensation cases
• Work collaboratively with surveyors, compliance teams and service managers

You’ll bring:

• Strong experience leading operational teams
• Extensive knowledge of damp, mould and condensation in social housing
• Confidence in service improvement and change delivery
• A customer‑centred, solutions‑focused approach

Complex Repairs Colleagues

As a expert colleague, you will carry out detailed inspections, diagnose root causes, and deliver multi‑trade repairs that fully resolve issues in customers’ homes.

Your work will include:

• Investigation and accurate diagnosis of damp, mould and condensation
• Delivery of effective repair solutions and preventative works
• Multi‑trade tasks across joinery, plastering, plumbing, decorating, general building and property maintenance
• Completion of planned upgrades where required
• Use of digital tools to record outcomes, triage cases and support compliance
• Providing clear, supportive customer advice

You will need:

• Solid multi‑trade experience and confidence handling complex repairs
• Strong social housing, construction or property maintenance background
• A proactive mindset and commitment to high‑quality workmanship
• A full valid driving licence

What We’re Looking For

Across both roles, we want people who:

• Are excited to shape a new team and new ways of working
• Care deeply about improving customers’ homes and experiences
• Are solutions‑focused, curious and open to change
• Bring expertise but also want to keep learning
• Thrive in a collaborative, supportive environment

What We Offer

At Aspire, you’ll join an organisation that values its people and is committed to creating a place where everyone can thrive. You’ll benefit from:

• 23 (25 for the Team leader) days annual leave + bank holidays + 3 Christmas concessionary days
• Pension scheme & life insurance up to 3× salary when you are an active member
• Employee Assistance Programme
• Benefits & discounts platform
• Volunteering days, wellbeing support and staff schemes
• Options including holiday buy, tech and savings schemes, and medical cash plan
• Long‑service awards and cycle‑to‑work scheme

Ready to Make a Difference?

This is a rare opportunity to help build a new service that puts customers first and drives real change in how we deliver safe, healthy homes.

If you’re ready to shape the future with us, we’d love to hear from you.
Apply today and help us build safe, decent homes together.

If you are interested in knowing more, why not come along to the recruitment open day at Aspire on Tuesday 14th April between 12-7.30pm 

NB We will be interviewing whilst the vacancy is live and we may close this vacancy early should we receive enough suitable applications

Closing date 19-Apr-2026